My Internet isn’t working

The first thing to try if your internet is having problems is to ‘power cycle’ your modem:

1. Locate your CenturyLink modem (often located in the basement or garage) as well as any Wi-Fi extenders you have installed
2. Unplug your modem and any Wi-Fi extenders, wait at least 10 seconds, then re-plug them in
3. Wait for the modem to finish booting back up then re-check your internet connection (this may take a few minutes)

If you still can’t connect to the Internet, follow our guide to troubleshoot the issue: