How to resolve most STEWARD-related issues

Having trouble with your STEWARD system?

Try these two steps first:

Step 1: Shut down the STEWARD application and re-open it

  1. Click the “Running Apps” button
  2. Swipe the STEWARD app off the screen
  3. Re-open the STEWARD app

Step 2: Double and triple check the username and password you are entering is correct

Step 3: Check to make sure that STEWARD is connected to the Internet

  1. Open your web browser on your STEWARD tablet
  2. If the Google homepage does not load, your tablet is not connected to the internet
  3. Check to make sure that other devices in your house can connect to the internet
  4. If other devices do not have internet, call CenturyLink at 866-872-0238
  5. If other devices have internet, make sure one of the ports on your CenturyLink modem is plugged in to your STEWARD media box

If those steps don’t work try one of our troubleshooting trees or work through some more advanced steps on your own further below:

Troubleshooting Tree #1: 
STEWARD is frozen or gives an error message on my personal device

Troubleshooting Tree #2: 
My STEWARD tablet isn’t working properly

Advanced troubleshooting steps to try.

Check that your Home Server is running properly

  1. Go to the web browser on your STEWARD tablet and navigate to find.homseer.com (this must be done from your STEWARD tablet)
  2. Click search and look for your Home Server to appear
  3. If numbers appear under both “System” and “Maintenance”, then your Home Server is running properly
  4. If nothing shows up under “System Name” when you click search, your system is either powered off or disconnected from your network
  5. If you are unable to restore power/network connection, open a trouble ticket
  6. If numbers appear under “Maintenance” but not “System”, click on the number under “Maintenance”
  7. Click on the “Reinstall HomeSeer” button
  8. On the next page click on the “Latest Version” button. This will cause your Home Server to reset which may take several minutes. Don’t worry – it will not delete any of your devices
  9. Once the Home Server has restarted try going back to or reloading the http://find.homeseer.com/findhomeseer/ webpage. If there are now IP addresses shown in both the “System” and “Maintenance” columns then the Home Server has successfully been restarted
  10. Click on the IP address under the “System” column to launch the Home Server web page
  11. Once the web page loads click on the “Plug-Ins” menu and choose the “Manage” dropdown
  12. If any of your plug-ins are disabled then click on the toggle under the “Enable” column to turn each one on

Clear the app data for the STEWARD app

  1. Navigate to the home screen of the STEWARD tablet (not the STEWARD app home screen) and click on the All Apps Button -> Settings -> Apps -> STEWARD -> Clear App Data
  2. After doing this you will need to re-open the STEWARD app and log back into STEWARD
  3. Be sure to enter your STEWARD application User Name & Password and set your home connection settings as clearing the app data deletes your Home Connection Settings