Internet
Who should I contact for help with my Internet?
If you are having issues with your internet, start by attempting to troubleshoot the issue using the Internet articles located here on our help site If you are unable to fix the problem, contact CenturyLink ON at 866-872-0238 and let them know you live in Sterling Ranch Note: this number is different than the general…
Read MoreShould I ever factory reset my CenturyLink provided modem?
NO! DO NOT factory reset the modem provided to you by CenturyLink – doing so wipes out critical information needed for your modem to function properly and you will be charged for the cost of restoring this information Factory resetting is different than power cycling your modem. Power cycling your modem (turning it off and…
Read MoreWhat should the lights on my modem look like?
If your internet is working properly, your lights should look as follows: Power light – solid green Broadband light – solid green Service light – flashing green Wi-Fi lights – flashing green Ethernet lights – flashing green
Read MoreMy internet is not working even when plugged directly into the modem with an ethernet cable
Follow these instructions to troubleshoot your modem or router.
Read MoreMy Prism TV seems slow or glitchy
Make sure the ethernet cable that is powering your Prism box is connected to Port 3 of the modem in your basement. Port 3 is specially configured to work with Prism TV.
Read MoreMy Internet isn’t working
The first thing to try if your internet is having problems is to ‘power cycle’ your modem: Locate your CenturyLink modem (often located in the basement or garage) Unplug your modem, wait 10 seconds, then re-plug your modem Wait for the modem to finish booting back up then re-check your internet connection (this may take…
Read MoreMy Internet is Slow
Well, that’s not good! We’re sorry to hear your Internet speeds are getting you down. Often, a simple reset, or ‘power cycle’, of the CenturyLink modem will get things back to full speed. Locate your CenturyLink modem Unplug your modem, wait 10 seconds, then re-plug your modem Wait for the modem to finish booting back…
Read MoreHow do I upgrade my home automation system?
We can certainly help you add functionality to your Sterling Ranch smart home! Click here to learn more about upgrades available and contact us for a technology consultation.
Read MoreWhy do I have two wireless networks, and why is one labeled “5G”?
Every home in Sterling Ranch is equipped with both 5 GHz and 2.4 GHz Wi-Fi 5 GHz Wi-Fi (typically depicted as 5G) provides faster internet speeds, however, the signal will not travel as far as a 2.4 GHz signal 2.4 GHz Wi-Fi has farther range but will not be as fast as a 5G connection…
Read MoreThe wired connections to ethernet ports placed around my house do not work
Check the box containing your modem in the basement If you see several unplugged ethernet cords you will need to purchase a gigabit switch along with a short ethernet cord to plug it in. You can buy these items for under $50 through retailers such as Best Buy or Amazon To install your gigabit switch,…
Read MoreStill looking for answers?