How to Get Help with Internet Issues

Well, you are probably here because you are experiencing issues with your internet. We are sorry to hear that, but hopefully our troubleshooting guide below will help you resolve any issues. Step 1: Attempt Basic Troubleshooting If you experience any internet issues, we highly encourage you to attempt initial troubleshooting yourself. Start by unplugging and…

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Internet Video Gallery

Sterling Ranch Technology — Here’s What You Can Expect Sterling Ranch is a 21st Century community. When you move in you can expect high-speed one gig internet, smart home automation technology and support from the Lumiere team to get your home set up. Sterling Ranch is a Truly 21st Century Community — Part 2: Future-Proofing…

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Who should I contact for help with my Internet?

If you are having issues with your internet, start by attempting to troubleshoot the issue using the Internet articles located here on our help site.   If you are unable to fix the problem, we recommend contacting CenturyLink ON support. Phone support is available from 8am to 8pm Monday through Friday by calling 866-872-0238. Note:…

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Should I ever factory reset my CenturyLink provided modem?

NO! DO NOT factory reset the modem provided to you by CenturyLink  – doing so wipes out critical information needed for your modem to function properly and you will be charged for the cost of restoring this information Factory resetting is different than power cycling your modem. Power cycling your modem (turning it off and…

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What should the lights on my modem look like?

If your internet is working properly, your lights should look as follows: Power light – solid green Broadband light – solid green Service light – flashing green Wi-Fi lights – flashing green Ethernet lights – flashing green

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