STEWARD

Looking to DIY? Your STEWARD system is based on the HomeSeer HomeTroller SEL home automation hub. You will need to access the HomeSeer interface in order to perform most advanced functions such as adding new devices and programming scenes. You can do this by going to your tablet, opening your browser, and typing find.homeseer.com into…

Having trouble with your STEWARD system? Try these two steps first: Step 1: Shut down the STEWARD application and re-open it Click the “Running Apps” button Swipe the STEWARD app off the screen Re-open the STEWARD app Step 2: Double and triple check the username and password you are entering is correct Step 3: Check to…

Double and triple check that you are entering your credentials correctly – the most common reason for credentials not working is simply mis-typing them! Have your credentials ever worked in the past for either you or someone else in your family? If yes, let’s troubleshoot your STEWARD system. If no, try deleting and reinstalling the…

That’s not good! Lets take a quick second to see if we can find them. During your closing walkthrough, you should have been provided with a default Home Server ID and Home Server Password. Look for a blue folder likely stored with the rest of your closing walkthrough documents. There should be a document labeled…

If you’ve downloaded the STEWARD app on to one of your personal devices, and it’s not working properly, we can help. The first thing to try is to completely close/swipe out of the app and reopen it. If STEWARD is still frozen or shows an error message, let’s dig a little deeper:

Send us an email at help@lumierefiber.com or open a trouble ticket and we will do our best to take care of you.

Lumiere partners with Ebode in order to provide installation services to homeowners in Sterling Ranch.  Click here to learn more about upgrading your system   

If you’re still having trouble, let’s open a support ticket.

Clear the app data for the STEWARD app Navigate to the home screen of the STEWARD tablet (not the STEWARD app home screen) and click on the All Apps Button -> Settings -> Apps -> STEWARD -> Clear App Data After doing this you will need to re-open the STEWARD app and log back into…

Clear the app data for the STEWARD app Navigate to the home screen of the STEWARD tablet (not the STEWARD app home screen) and click on the All Apps Button -> Settings -> Apps -> STEWARD -> Clear App Data After doing this you will need to re-open the STEWARD app and log back into…