I can’t control my thermostat from STEWARD

How Can We Help?

Having trouble with your STEWARD system? 
Try these two steps first:

Step 1: Shut down the STEWARD application and re-open it

  1. Click the “Running Apps” button
  2. Swipe the STEWARD app off the screen
  3. Re-open the STEWARD app

Step 2: Check to make sure that STEWARD is connected to the Internet

  1. Open your web browser on your STEWARD tablet
  2. If the Google homepage does not load, your tablet is not connected to the internet
  3. Check to make sure that other devices in your house can connect to the internet
  4. If other devices do not have internet, call CenturyLink at 866-872-0238
  5. If other devices have internet, make sure the bottom two ports on your CenturyLink modem are plugged in to your STEWARD media box

If you are still having trouble after attempting the two steps above, we’ll need to try a few other things:

Check that your thermostat is working properly

  1. Use the thermostat to change the mode and/or setpoint of your HVAC system
  2. If the HVAC responds then the thermostat is functioning properly, continue to the next step
  3. If the HVAC does not respond, there is something wrong with the thermostat itself, unrelated to STEWARD

Check that your Home Server is running properly

  1. Go to the web browser on your STEWARD tablet and navigate to find.homseer.com (this must be done from your STEWARD tablet)
  2. Click search and look for your Home Server to appear
  3. If numbers appear under both “System” and “Maintenance”, then your Home Server is running properly
  4. If nothing shows up under “System Name” when you click search, your system is either powered off or disconnected from your network
  5. If you are unable to restore power/network connection, open a trouble ticket
  6. If numbers appear under “Maintenance” but not “System”, click on the number under “Maintenance”
  7. Click on the “Reinstall HomeSeer” button
  8. On the next page click on the “Latest Version” button. This will cause your Home Server to reset which may take several minutes. Don’t worry – it will not delete any of your devices
  9. Once the Home Server has restarted try going back to or reloading the http://find.homeseer.com/findhomeseer/ webpage. If there are now IP addresses shown in both the “System” and “Maintenance” columns then the Home Server has successfully been restarted
  10. Click on the IP address under the “System” column to launch the Home Server web page
  11. Once the web page loads click on the “Plug-Ins” menu and choose the “Manage” dropdown
  12. If any of your plug-ins are disabled then click on the toggle under the “Enable” column to turn each one on

Check your z-wave network

  1. From the web browser on the STEWARD tablet navigate to the following link: http://find.homeseer.com/findhomeseer/. Once you click “Search” your Home Server should be listed in the table below
  2. Click on the IP address under the System column to launch the Home Server web page
  3. Click on the Home menu option to get to the list of devices if you are not already there
  4. Scroll through the list to locate your light switch and click on one of the controls on the right side of the screen
  5. If the device responds then your Z-Wave network is functioning properly -> Re-attempt Step 1

If the device does not respond, open a trouble ticket for additional help.