Both hardwired devices are slow

  1. Hardwired connection is still slow

    Both devices are slow

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  2. Both hardwired devices are slow

    Below are some possible causes of poor hardwired connection speeds:

    • Many older computers/devices are not capable of utilizing higher internet speeds
    • You may be using an ethernet cable or switch not rated for 1000mbps/1gig internet


    If neither of these appear to be the case, let’s try contacting CenturyLink ON support to make sure nothing obvious is wrong with your connection. Phone support is available from 8am to 8pm Monday through Friday by calling 866-872-0238. Chat support is available 24/7 at


    If CenturyLink is unable to improve your hardwired Internet speed, open a support ticket with Lumiere.