Router’s WAN/GPON light is off

restart

  1. Router’s WAN/GPON light is off

    If your WAN/GPON light is completely off or red, this indicates an issue with the physical connection between your home’s router and CenturyLink.

    • Call the CenturyLink ON Helpline at 866-872-0238
    • Make sure to record your help ticket number from CenturyLink

     

    Open a support ticket and specify “WAN/GPON Issue” with your help ticket number from CenturyLink.

    Still looking for answers?

    The easiest way to find answers or solve your problem is to use the search box below. You can also click here to return to the main help page.

    Explore the Help Section

    or get in touch with our team:

    Open a Support Ticket