My router’s Internet light is off

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  1. My router’s Internet light is off

    If your Internet light is completely off or red (blinking or flashing green is OK), but your WAN/GPON light is on, this indicates an issue with your digital connection from your home’s router to the broader Internet.

    • Call the CenturyLink ON Helpline at 866-872-0238
    • Make sure to record your help ticket number from CenturyLink

     

    If CenturyLink is unable to resolve your issue, open a trouble ticket and include your help ticket number from CenturyLink.

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