WAN/GPON light is OFF

  1. WAN/GPON light is OFF

    If your WAN/GPON light is completely off or red, this indicates an issue with the physical fiber connection between your home’s router and CenturyLink.

    You can expect an initial response within 48 hours. Depending on the nature of the damage, it may take longer than 48 hours to fix. Including a picture or your CenturyLink modem will help expedite the process so we can get you help as fast as possible.

    The most common reason for this issue is fences or landscaping being installed by homeowners in the area. To avoid causing outages for you and your neighbors, make sure to call 811 before digging holes more than 12″ deep in your backyard.