Internet light is completely OFF

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  1. Internet light is completely OFF

    If your Internet light is completely off or red (blinking or flashing green is OK), but your WAN/GPON light is on, this indicates an issue with your digital connection from your home’s router to the broader Internet.

    • Call the CenturyLink ON Helpline at 866-872-0238 or open a chat with CenturyLink support at ctlchat.com – Phone support is available Mon – Fri 8 AM – 8 PM, chat is available 24/7
    • Make sure to record your help ticket number from CenturyLink

    If possible, have your CenturyLink Account Number (PPB Number) ready to provide the agent and let them know you are a CenturyLink ON customer. This will help avoid issues with agents not being able to find your account. You can find your PPB number by signing into your account at centurylink.com/on.

    If CenturyLink is unable to resolve your issue, open a trouble ticket with Lumiere and include your help ticket number from CenturyLink.

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