Additional Screenshots

Step 1. Open the Copper App and click the menu button

Step 2. Click the cog button next to your home address

Step 3. Click “Reconnect to Wi-Fi”, “New Device”, or the pencil depending on which version you have installed. (Note: if none of these options pop up, press the back button in the top left hand corner, then click sign out in the bottom left hand corner and restart this troubleshooting tree. When you sign back in to the Copper app, make sure to use your Sterling Ranch Technology Email Address, ex: 1234YourStreetName@lumiere-home.net)

Step 4. Follow the steps within the app to reconnect your devices (Note: If you are having trouble reconnecting Copper, make sure you are connecting the Copper devices to a network with 2.4GHz capabilities)

Step 5. Be sure to complete the process from START to FINISH for BOTH Gateways. Do not exit prior to completion or the process will fail.

Double check both of your Copper devices plugged into the wall. If the indicator lights are white/light blue, you have successfully reconnected your Copper devices. If one or both Copper devices’ lights are red, please try the connection process again.